Privacy Policy

Privacy Policy

Oneder takes your privacy seriously and is committed to protecting your personal data. This privacy notice describes how we collect and look after your personal data when you visit our website, our purposes for collecting and processing your information, how we use it, and how we keep it secure.

This privacy notice covers eight specific areas, set out below:

  • WHO WE ARE

  • HOW IS YOUR PERSONAL DATA COLLECTED

  • THE DATA WE COLLECT ABOUT YOU

  • HOW WE USE YOUR PERSONAL DATA

  • WHO DO WE SHARE YOUR DATA WITH

  • DATA SECURITY

  • DATA RETENTION

  • YOUR LEGAL RIGHTS

WHO WE ARE

For the purposes of this policy, Oneder is the data controller and is responsible for your personal data (collectively referred to as “Oneder”, “we”, “us” or “our” in this privacy notice).

HOW IS YOUR PERSONAL DATA COLLECTED

We obtain information about you when you visit our website* and register with us; when you contact us about our spaces and/or services; report a problem; or if you register to receive our marketing communications.

We may also collect information about you from the following sources:

  • Directly from you.

  • Our service providers.

  • Credit reference agencies.

  • Anti-fraud databases, sanctions lists, court judgments, and other databases.

  • Government agencies and publicly accessible registers or sources of information.

  • Social media outlets, including in the context of promotions that we operate.

  • Through automated technologies or interactions, such as cookies, server logs, and website tracking tools.

Website refers to www.withoneder.com and all associated Oneder websites.

THE DATA WE COLLECT ABOUT YOU

Personal data we collect about you may include:

  • Identity: Name, title, date of birth, gender, nationality.

  • Contact: Email addresses, postal addresses, phone numbers.

  • Profile: Your preferences, interests, profession, orders, requests, feedback, and survey responses.

  • Transactional: Details about payments to and from you and services you have purchased from us.

  • Financial: Bank account and payment details for transactions and anti-money laundering checks.

  • Technical: IP address, login data, browser type, time zone setting, device details.

  • Usage: Information about how you use our website, including browsing actions and interactions.

  • Marketing and Communications: Your preferences in receiving marketing from us and our third-party suppliers.

HOW WE USE YOUR PERSONAL DATA

We use your personal data for a variety of purposes, including:

Purpose

Type of Data

Lawful Basis for Processing

To contact you

Identity, Contact, Financial, Transactional

Performance of a contract, legitimate interests (running our business)

To register you as a customer

Identity, Contact, Profile, Marketing & Communications

Performance of a contract, legitimate interests (keeping customer records)

To manage space bookings and memberships

Identity, Contact, Financial, Transactional, Marketing & Communications

Performance of a contract, legitimate interests

To facilitate payments

Identity, Contact, Financial, Transactional

Performance of a contract, legitimate interests

To verify your identity and prevent fraud

Identity, Contact, Financial, Transactional

Legal obligation, legitimate interests (fraud prevention)

To manage customer relationships, including feedback and notifications

Identity, Contact, Usage, Profile, Marketing & Communications

Performance of a contract, legal obligation, legitimate interests

To provide customer support and services

Identity, Contact, Financial, Usage, Profile

Performance of a contract

To enable participation in events, surveys, and competitions

Identity, Contact, Profile, Usage, Marketing & Communications

Performance of a contract, legitimate interests (business development)

To administer and protect our business and website security

Identity, Contact, Profile, Technical, Usage

Legal obligation, legitimate interests (IT security, fraud prevention)

To deliver relevant content and marketing

Identity, Contact, Profile, Usage, Marketing & Communications, Technical

Legitimate interests (marketing strategy)

To comply with legal obligations

Identity, Contact, Financial, Transactional, Security Systems

Legal obligation

You may withdraw your consent at any time by contacting sales@withoneder.com, at which point we will cease processing your personal data for the purposes to which the consent applies.

WHO DO WE SHARE YOUR DATA WITH

We will not share your information with third parties for marketing purposes unless you have given us your consent.

We may share your personal data with external third parties, such as:

  • Managing agents who provide operational services for our workspaces.

  • Professional advisors (lawyers, auditors, insurers) providing consultancy and legal services.

  • IT service providers for system administration and security.

  • Marketing, communication, and survey providers who support our outreach and engagement efforts.

  • HM Revenue & Customs, regulatory authorities, and other legal entities as required by law.

DATA SECURITY

We have security measures in place to protect your data from loss, misuse, or unauthorised access. We also limit access to personal data to employees, agents, and third parties who need it for business purposes.

DATA RETENTION

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including legal, accounting, or reporting requirements.

YOUR LEGAL RIGHTS

Under data protection laws, you have rights in relation to your personal data, including:

  • The right to access, correct, or delete your personal data.

  • The right to object to processing.

  • The right to withdraw consent for marketing communications.

  • The right to data portability.

  • The right to complain to a supervisory authority.

This privacy policy may be updated from time to time. Any significant changes will be communicated via our website.